Casino Floor Supervisor

Explore employment trends, required job duties and skills for this career. ASU offers a variety of degrees that can help you prepare for and meet your career goals. Visit ASU's Career and Professional Development Services to learn how to develop your career plan.

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Potential job titles in this career

Casino Manager, Casino Shift Manager (CSM), Floor Supervisor, Pit Boss, Pit Supervisor, Slot Floor Person, Slot Shift Manager, Slot Shift Supervisor, Slot Supervisor, Table Games Supervisor

* Additional schooling, certification, or degrees maybe be required for some of the potential careers that are listed.

What will I do?

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

Perform paperwork required for monetary transactions.

Respond to and resolve patrons' complaints.

Greet customers and ask about the quality of service they are receiving.

Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

Monitor payment of hand-delivered jackpots to ensure promptness.

Explain and interpret house rules, such as game rules or betting limits, for patrons.

Establish and maintain banks and table limits for each game.

In this career, it is important to know

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

It's useful to be good at

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Speech Clarity - The ability to speak clearly so others can understand you.

Speech Recognition - The ability to identify and understand the speech of another person.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Near Vision - The ability to see details at close range (within a few feet of the observer).

Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Employment trends

Location	Pay period	2022
Location	Pay period	10%	25%	Median%	75%	90%
United States	Hourly	$16.93	$22.32	$27.06	$31.48	$37.30
United States	Yearly	$35,200	$46,430	$56,290	$65,480	$77,590
Arizona	Hourly	$15.46	$18.84	$23.07	$30.71	$33.86
Arizona	Yearly	$32,160	$39,190	$47,990	$63,870	$70,440

2022 Median%
United States	$27.06 Hourly	$56,290 Yearly
Arizona	$23.07 Hourly	$47,990 Yearly

Employment (2022)

29,700 employees

Projected growth (2022 - 2032)

Slower than average (2% to 3%)

Projected job openings (2022 - 2032)

3,300

* Data obtained from the Occupational Information Network (O*NET) under sponsorship of the U.S. Department of Labor/Employment and Training Administration (USDOL/ETA).

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